Terms and Conditions
By accessing https://delibertiboutique.com/, users agree to abide by all the conditions.
Deliberti reserves the right to ask Members who do not accept or do not intend to comply with these terms to refrain from using the website. The products sold on this site are for PERSONAL USE ONLY and not for resale. The purchase of products for sale is strictly related to the acceptance of all contract terms, including:
• ONLINE PURCHASES
• DELIVERY
• RETURNS
• WEBSITE TERMS
• LEGAL TERMS
• COMMERCIAL POLICY
• LIABILITY
• COMPLAINTS
If the products present any kind of defect or if any item is missing, contact our help desk immediately within 48 hours at resi@deliberti.it and do not wear the product under any circumstances.
Before accepting a package from the courier, ensure it has not been tampered with or damaged. Deliberti packs its shipments with brown branded tape.
If you accept damaged or tampered packages, or those with tape different from the one previously indicated, Deliberti cannot be held responsible.
COPYRIGHT AND TRADEMARK
All trademarks belong to their respective owners.
All content, such as images, text, design, graphics, code, and script formats, is protected by copyright.
Any reproduction, modification, transmission, publication, or distribution to third parties, in whole or in part, is strictly prohibited without our express written consent.
PRICES
Prices and invoices are in euros.
Due to financial market exchange rates, the final amount to be paid may differ slightly from the one checked before placing the order.
If your country uses a different currency, check with your bank for the final exchange rate and fees. Shipping costs and import taxes may be included in the product prices. Check the cart where all this information is displayed. To verify, add an item to your cart and proceed to checkout. The cost details will show all information regarding shipping costs and import taxes.
Local taxes are always excluded from the total cost of your order. It is the customer’s responsibility to check the amount of local taxes (if applicable).
PAYMENT METHODS
Orders can be paid for using one of the following methods (this page is updated frequently as new methods are added):
• Credit Card
Credit card payments include fees. No additional charges will be applied under any circumstances. Credit card payments are processed through a secure SSL-certified connection, managed by Shopify Payments. For more info, visit www.shopify.com.
For more information, visit www.constriv.it.
Credit Card Security
All transactions are processed by Shopify Payments, which guarantees high-security standards. Your credit card number is never stored or saved in any way by Deliberti srl.
An employee will never ask for your credit card details, so please never provide such information to anyone claiming to represent Deliberti srl.
We recommend asking your credit card provider for the Verified By Visa or Mastercard Securecode protocol for maximum credit card protection.
For credit card transactions, Deliberti srl may request proof of identity or an alternative payment method.
For more information, visit: www.visa.com or www.mastercard.com/it.
Credit Card Payment Details
If the credit card is not blocked and has sufficient funds, Shopify Payments will immediately send us a payment confirmation. Once the payment is accepted, you will receive an email with your order and transaction number. The credit card is charged immediately, even if the shipment may take a few days before delivery.
(Orders are processed Monday to Friday from 9:00 am to 5:30 pm. Orders placed during the weekend are managed on the next business day.)
• PayPal
Orders can also be paid via PayPal with a credit/debit card. This is a secure payment method and takes only a few minutes if you don’t already have a PayPal account. Visit PayPal.com for more information.
To ensure successful order processing and buyer protection, we will only ship to the address registered on the PayPal account (sales protection is active).
ORDER STATUS
Customers can check their order status by logging in and accessing the Control Panel (located at the top of the website). Once the shipment is handed over to our courier, you will receive an email with instructions and a tracking number to monitor your order’s status.
ORDER MODIFICATIONS
Once an order has been shipped, we cannot add or remove any items from it. Multiple orders may be delivered separately.
SHIPPING
DELIVERY INFORMATION
Shipping within Italy is free for orders over €200 of non-discounted/promotional products.
As per Italian law, all shipments are accompanied by a receipt recorded in the sales register with prices in euros. Items sold on promotion show the original and promotional prices.
SHIPPING COSTS:
• Italy: €10
• Europe (excluding European islands): €10
• European islands: €20
• Australia, Japan, Thailand, Canada, UK, China, Hong Kong SAR, Macau SAR, South Korea: €39
• USA: €15
For orders over $800 in the USA, customs duties are borne by the customer.
SHIPPING DATE
Shipments are made Monday to Friday. Orders received on Saturday and Sunday are shipped on Monday morning or the next available business day.
During promotional periods or national holidays, delivery may take longer.
Average delivery times (excluding Saturday and Sunday):
• Italy: 2-3 days for major cities / 3-5 days for remote areas
• Asia and the Middle East: 2-5 working days
• Australia: 2-5 days for major cities / 4-5 days for remote areas
• Europe: 1 day for major cities / 2-3 days for remote areas
• USA and Canada: 1-5 days, depending on the final destination
SHIPMENT DELIVERY
Shipments are made Monday to Friday.
If delivery cannot be made due to the customer’s absence, the order may be returned to us. In this case, shipping costs will be deducted from any refund request.
SHIPPING RESPONSIBILITY
The responsibility for shipments lies with the customer under Article 1550 of Italian law.
If the product is lost, damaged, or delivered to someone else, the seller is not responsible, and the final customer must contact the shipping company to file a claim.
